Last update: December 10, 2025

Comdigis is committed to protecting the privacy of users of its professional and creative audio software products and services. This Privacy Policy describes how we collect, use, share, and protect personal information when you access, install, or use our websites, applications, tools, analytics services, and others. By using our Services, you acknowledge that you have read and understood this Policy and agree to the practices described herein. If you do not agree to these terms, please refrain from using the Services.

Information we collect

We collect personal information that you may provide directly, such as your name, email address, billing information, login credentials, audio content uploaded for processing, support requests, and any other data you choose to share. We also automatically collect information when you use the Services, including technical device data, IP addresses, operating systems, performance metrics, audio engine telemetry, usage logs, interaction statistics, errors, and diagnostics associated with software operation. We also use cookies and similar technologies to enable basic features, improve stability, analyze usage patterns, and personalize the user experience.

How we use the information

We use the information we collect to operate, improve, and maintain our software products; optimize the stability and performance of our audio engines; provide technical support; facilitate licensing, activation, and verification processes; manage payments and subscriptions; personalize the experience; develop new features; perform internal analysis; and comply with legal or contractual obligations. We may also contact you to inform you about updates, relevant changes to the Services, or communications associated with your account, always respecting your preferences. Our Services are not intended for children under the age of 16, and we do not collect personal information from children without appropriate consent. If we become aware that we have received data from a child without authorization, we will proceed to delete it.

How we share the information we collect

Comdigis does not sell personal information. We may share certain data with providers who offer infrastructure, analysis, support, or payment services, always under strict confidentiality agreements. We may also disclose information if necessary to comply with legal obligations, respond to authorities, prevent fraud, or protect rights and security. In cases of mergers or restructuring, information may be transferred while maintaining the same standards of protection. When international transfers occur, we will apply contractual and technical measures to ensure an adequate level of protection. We implement security safeguards to prevent unauthorized access, although no system is completely secure. We will retain data only for as long as necessary for the purposes described or as required by law.

Third-party services and technical processing

Our Services may contain links or integrations with platforms managed by third parties. Comdigis does not control the privacy practices of such services and is not responsible for their data processing. We recommend reviewing their policies before providing personal information. When you process audio content with our engines, algorithms, or analysis tools, Comdigis uses that information exclusively to enable features, improve performance, optimize analysis, and ensure stability. We will not use creative content or audio files for commercial or promotional purposes without explicit authorization.

Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices, technological updates, legal requirements, or improvements to our Services. When we make material changes, we will communicate this through the appropriate channels. Your continued use of the Services after the publication of an updated version will constitute your acceptance of it.

Depending on your jurisdiction, you may have the right to request access to, rectification or deletion of your personal data, as well as to object to or limit certain processing, exercise portability or withdraw your consent. You may also modify your communication preferences or request that we stop sending you certain messages. We will evaluate each request in accordance with applicable laws.

If you have any concerns, you can contact us at: community@comdigis.com